FAQ

Frequently asked questions

General

Where did the name “Envizzo” come from?


The name “Envizzo” comes from the idea of wanting to help envision new possibilities. We started by helping operators design and furnish spaces with stylish, functional and durable furniture and decor. This is just the beginning. Our service aims to make every aspect of property management effortless. We envision an endless number of possibilities for what we do next.




Where is the Envizzo HQ?


We are headquartered in Flatiron, New York City.




How do I contact Envizzo?


We're always here to help answer any questions you have. The fastest way to reach us is to email info@envizzo.com For vendor-specific inquiries, please email us a partners@envizzo.com




Are you hiring?


Check out our Team page to see what roles we're hiring for right now.





Services

What services does Envizzo provide?


Envizzo offers a range of services aimed at outfitting rental properties. These services include:

  • Interior Design: our interior design team works with members to recommend unique collections of furniture and decor options selected based on style preferences, space and budget requirements
  • Discounted Furniture: our sourcing team works with select members to provide a wide assortment of the best products at exceptional pricing. On average, furniture prices range from 35-45% below retail.
  • Delivery Logistics: our logistics team coordinates shipments across the U.S. ensuring your order arrives on time and in perfect condition.
  • White Glove Installation: our white glove team will take care of all the heavy lifting. This service includes on-site delivery into each room, unboxing, assembling, removing packaging materials, hanging wall decor, and staging furnishings for photo shoots.
Additional Services - we also offer the following:
  • Wallpaper Hanging: our wallpaper hanger partners are poets of precision, speed and taste.
  • Painting: our team can help find the perfect shade for your space and ensure that your wall pops with color.
  • Special Payment Terms: our financing team can offer flexible payment credit options to select customers that meet certain criteria.




I am an interior designer. Can I use RoomBuilder to design my own spaces or do I have to use Envizzo's designers?


Your choice. We offer customers the option to select their own furniture and decor from the Envizzo Marketplace, or to collaborate with our in-house designers to curate room-by-room design proposals based on your unique style, budget, spaces and needs.




Why do products go out of stock?


  • We work in partnership with our vendors to estimate our member's needs. From time to time, items may go out of stock if a large number of items are ordered by another member or if the product is discontinued.
  • We recommend that our members purchase their furnishing selections in Room Builder as soon as possible as that is the best way to ensure there is sufficient inventory.




What if I want something that is out of stock?


If you would like an item that is out of stock, we will work with our vendor to understand when we can expect the item to become available again for purchasing. Alternatively, our team is happy to assist with finding a similar item that matches your style and budget!





Marketplace

What types of products are available on the marketplace?


The Envizzo Marketplace features more than 40,000 products across dozens of categories including living room and bedroom furniture, kitchen appliances, bath/body products, mattresses, linens, home electronics, cookware, tableware, artwork and even wallpaper.




Do you sell used furniture?


All furniture on the Envizzo Marketplace is brand new. We do not sell pre-owned or recycled products.




How often do you add new furniture and homegoods?


We introduce new additions to the marketplace multiple times per week as our vendors update their styles and inventories. The New Arrivals page homepage showcases new additions on a regular basis.





Billing and purchasing

What forms of payment does Envizzo accept?


Envizzo accepts payments through credit card, debit card and bank transfer (ACH payment).




Do product prices include tax?


The listed prices on the Envizzo Marketplace do not include tax. Sales tax is added to all item prices and delivery fees at check-out.





Delivery

How soon can I get my furniture after placing my order?


Items on the marketplace may originate in different locations, so delivery dates may vary from 1–4 weeks. This information can be found on each individual product page. Once your delivery option is selected during checkout, the delivery date(s) will be displayed for your entire order before order placement.




What types of delivery options do you offer?


We offer 2 options for delivery:

  • White Glove Delivery and Installation: we unpack, assemble, and stage all furniture and decor, including wall hangings, TVs, bedding, wallpaper and kitchen tableware. Our team will remove all trash and protective packaging associated with the furnishings. White Glove Assembly & Delivery is the most popular delivery option.
  • Ship to My Warehouse: w​​​​​​e ship your order to a warehouse of your choice. As items ship, the tracking information can be found under the Previous Orders page under your profile icon.




Where do you deliver?


Envizzo delivers anywhere in the United States except Alaska, Hawaii, Guam, Puerto Rico and the US Virgin Islands.




What should I expect on the day of my white glove installation?


  • Before Delivery: prior to delivery day, we will work with your team to coordinate all details pertaining to insurance, elevators, and parking restrictions, so we can provide a seamless delivery experience.
  • Delivery Day: we’ll have an Envizzo team member on site in addition to a team of diligent installers. Some items will arrive assembled, but larger items such as beds, dining tables, etc. will require assembly by our team. All furnishings will be staged as designed in your floorplans, so there are no surprises. We do not require a member on your end to be on-site as long as the team has access to the property.




Can you provide a Certificate of Insurance for my building?


Envizzo would be happy to provide a Certificate of Insurance. After you place your order, just provide a template or form for your property’s needs.




Do you deliver to walk-ups?


Yes. Just be sure to let us know when placing your order.




What if something doesn’t fit through the door or fit in my property?


Our installation team is adept at maneuvering large and heavy items through most entryways, but sometimes things don’t fit. Please ensure shared floorplans are accurate, especially doorway widths and placements of pillars, permanent heaters and air ducts. We provide the dimensions for most items on each product page. If we arrive with an item that cannot fit into your space, we cannot guarantee we will be able to return the product.




What if some items arrive damaged or broken?


We aim for a smooth installation, but accidents do happen during shipment. We do everything we can to catch damaged items before installation day. Otherwise, we will have to return at a separate time to install the replacement item.





Suppliers

How can I make my furniture and home goods available for purchase on the Envizzo Marketplace?


We only feature furniture and offerings that meet our standards for design, durability and dependability. To be featured on the Envizzo Marketplace, let’s chat! Email us at partners@envizzo.com




How can I provide services to members on the Envizzo Marketplace?


We only feature services that meet our standards for value-add, quality and widespread availability. To be featured on Envizzo's Marketplace, let’s chat! Email us at partners@envizzo.com





Still have questions?

Contact our team of experts.

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